Privacy Policy

1. Who we are

Sudara Global Travel & Tours Limited("we," "us," "our") is a Nigerian travel company providing visa assistance, flight bookings, Umrah and Hajj packages, private jet charter, and business and leisure travel. This policy explains how we collect, use and protect personal data when you use our website or contact us through our channels.

Contact: Plot 182, Attahiru Bafarawa Street, Sector Centre B, Jabi/Wuye, Abuja, Nigeria. Email booking@sudaratravel.com, telephone +234-802-565-8712 (Nigeria) or +44-753-802-3717 (UK).

2. Information we collect

When you visit our website, send an enquiry or book a service, we may collect:

• Contact details: name, email address, telephone and WhatsApp number.
• Travel and identity documents: passport details, visa documents, travel dates and itineraries, and other documents needed to prepare tickets, visa applications and pilgrimage arrangements.
• Payment records: invoices, receipts and payment references for payments made through our official channels.
• Message content: anything you share in an enquiry, request or complaint.
• Technical data: browser, device, IP address and usage patterns needed to keep the site secure and improve performance.
• Cookies: used to remember preferences and understand how visitors use the site.

3. How we use your information

• To prepare quotations and to issue tickets, process visa applications, book hotels and arrange transfers and packages you have asked for.
• To send confirmations, pre-departure reminders, travel support and post-trip follow-up.
• To respond to enquiries, support requests and complaints.
• To meet legal, regulatory, airline and authority requirements that apply to the services we provide.
• To improve the quality, speed and reliability of our website and services.
• To send updates and offers only where you have opted in to receive them.

4. Who we share it with

We share personal data only as needed to deliver the service you requested, with airlines, hotels, ground handlers and transport companies, licensed charter operators, embassies and visa processing centres (through approved channels), travel insurers, and payment and banking partners. We do not sell personal data, and we use reasonable safeguards and contractual controls where information is shared with a provider.

5. How we protect your data and money

• Passports and personal documents are handled by authorised staff, stored securely and used only for the stated purpose.
• Payments are received only through official company channels and acknowledged with receipts.
• Never pay into a personal account or to an unofficial representative, and confirm bank details with our team before transferring funds.
• We follow data protection principles under applicable Nigerian law.

6. How long we keep data

We keep personal data only for as long as needed to provide the service and to meet legal, accounting and operational requirements. Travel documents are used for the stated purpose and are not kept longer than that purpose, or the law, requires.

7. Cookies and preferences

• Essential cookies help the site function correctly.
• Analytics cookies, if you accept them, help us understand how the site is used.
• Preference cookies remember your choices.

You can accept or decline non-essential cookies through the consent banner and change your choice at any time.

8. Your rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data in certain situations.
• Object to or limit data processing.
• Withdraw consent where consent is the basis for processing.

To exercise any right, contact us at booking@sudaratravel.com.

9. Fraud awareness

Our official contact details are published on this website. If you receive a message claiming to be from us, verify it by contacting us directly on the numbers above before sharing documents or making any payment.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact us

If you have questions about this policy or how we handle your data, contact us at booking@sudaratravel.com.